Frequently Asked Questions
Got Questions? We've Got Answers
Everything you need to know about booking, flight rules, and customer support.
How can I request an in-flight meal?
Most airlines charge extra for special in-flight meals. You can add a meal request while booking or at least 24 hours before departure directly through the airline's manage booking portal.
Why did the airfare increase during my booking process?
Airfares are dynamic and updated real-time based on seat availability and airline algorithms. If the last low-fare seat sells out while you are completing payment, the system updates to the next available fare tier.
Do you guarantee the fare displayed on your website?
Fares are confirmed once payment is approved and your e-ticket confirmation number is issued.
Can I change my ticket after it has been issued?
Ticket changes depend on airline fare rules. Most restricted fares carry change fees plus any fare difference. You can contact our 24/7 support team to check your ticket's rebooking rules.
Are fares shown on your website inclusive of taxes?
Yes. In full compliance with U.S. Department of Transportation guidelines, all displayed prices include mandatory government taxes and airport fees.
Do I need to carry a printed ticket to the airport?
A digital e-ticket on your mobile device along with a valid government photo ID is accepted at most airports. However, carrying a printed copy is recommended for international travel.
When is my reservation officially confirmed?
Your booking is confirmed once payment processing completes and your e-ticket confirmation email with your 6-character PNR is delivered.
Can I add another passenger to an existing booking?
New passengers cannot be added into an existing PNR code. A separate flight booking must be created for additional travelers.
What travel documents are required at security?
For domestic flights, a REAL ID or government photo ID is required. For international flights, a valid passport (with at least 6 months validity) and any required destination visas are mandatory.
Still Have Questions?
Our 24/7 customer care team is standing by to help you with your flight reservations.
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